Lamont, Hanley & Associates, since 1991 helping 630
insurance company clients manage $1.5 billion of
outstanding premium owed and returning $343 million to
their bottom line.
Trainers Certified by ACA International
ACA and IACC Certified Collectors:
Fewer than 2% of the collectors in the country are certified. Every collector working your accounts at Lamont, Hanley & Associates, Inc. is certified by the American Collectors Association or the International Association of Commercial Collectors.
Over one-half of the states have enacted legislation requiring a license before attempting to collect from any of their residents. We are one of the few national collection firms possessing every necessary license. This enables us to provide complete coast-to-coast coverage.
Only professional collectors are allowed to work your accounts. We never forward accounts, nor do we hire offshore or part-time representatives.
The most experienced instructors assembled anywhere work with our collectors on an ongoing basis.
Insured & Bonded:
We are nationally insured and bonded, providing you with additional peace of mind.
Our Customer Service Approach to collections employs sales
techniques and financial counseling to provide you with
payment in full while protecting your relationship with
Our collectors will increase cash flow and liquidation while lowering your overhead and minimizing potential problems.
Our staff includes specialists in various industries. There is no learning curve.
Full Collection Coverage:
Providing coast-to-coast coverage, day and night.
Dedicated Service Team:
A team of dedicated service personnel on call until 8 pm, Monday through Friday.
Monthly newsletters are provided, keeping you and your staff
on the cutting edge of changes in the collection industry.
Collection Seminars and Training:
Provided by our instructors for your trainers and collectors.
100% Satisfaction Guaranteed:
We realize these are your accounts and we must continue to earn the right to represent you everyday.
Introductory and periodic interviews with our Report Central Team, composed of M.I.S., collection, and service personnel trained to customize reports specific to your internal needs.
You are invited to visit us at anytime. This will give you the opportunity to meet our talented collection staff, review operations, conduct audits and take or teach classes at our training facility.
A direct link to our system allows you to audit your accounts from your desk.